Shipping & Returns
We believe that honesty is the best policy for today’s online shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below, and reach out with questions.
WHAT IS YOUR RETURN POLICY?
We have a 5 day return policy. Which translates as you have 5days from receiving your package to request a return. In order to be eligible for a return, you must have your receipt/proof of purchase and your product:
- Must be in the same condition as you received it.
- Must not be used or worn out.
- Must be in its original packaging.
Customer is responsible for return shipping and 10% restocking fee.
We will not accept your return if:
- Your product violates one of the terms above.
- Your item(s) are returned without a request being complete first.
If you have any questions, feel free to email: sales@broodmercantile.com
DAMAGES:
Once your package arrives, we ask that you inspect it and make sure nothing is damaged, defective, or if you received the incorrect product. Please contact us immediately to ensure the situation gets fixed.
DO YOU OFFER INTERNATIONAL SHIPPING?
At this time we can only ship within the United States. We hope to soon offer International Shipping.